Refund Policy

We want you to shop with confidence. If you're not completely happy with your purchase, we're here to help.

We offer a 30-day return period on eligible items.

To qualify for a refund:

• Items must be returned within 30 days of purchase.

• Items must be unused and in their original condition.

• Original packaging, labels and accessories must be included.

• Please contact us before returning your item so we know to expect it.

• Items must be packaged securely to prevent damage during return shipping.

Return shipping costs are the responsibility of the customer unless the item is faulty or we have made an error.

Unfortunately we cannot accept returns for:

• Custom-made or personalised items.

• Products made or cut to your specifications.

• Fabric, trims, elastic or other materials cut to length.

• Used items.

• Products that are no longer in their original condition or packaging.

Buying a gift? We're happy to arrange an extended return period if you contact us before placing your order.

If we've sent the wrong item or your purchase arrives faulty, please contact us as soon as possible.

We'll arrange return shipping at our expense and will repair, replace or refund the item in accordance with the New Zealand Consumer Guarantees Act.

If your parcel arrives damaged, please notify us within 48 hours.

If possible:

• Check the parcel before accepting delivery.

• Photograph any damage to the packaging and contents.

• Contact us straight away so we can begin a courier claim.

Approved refunds are usually processed within 3–5 business days using your original payment method where possible.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.